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Delivery

Standard Delivery

RJ Interiors despatch items for delivery within the UK via Royal Mail (Signable) UPS, DPD and TNT. All furniture is delivered within 7-10 days. Furnishings and accessories are delivered within 48 hours on a trackable 24 hr or next working day service. Sometimes consignments slightly further afield such as Northern Ireland, Isle of Man, Channel Islands and Scottish Highlands and Islands will take slightly longer, perhaps up to 48-72 hours dependant on precise location. Unfortunately we are unable to ship internationally.

 

We regret that once an order has been despatched and is in the hands of the couriers the delivery time is beyond our control and subject to local conditions. Timescales, therefore, cannot be 100% guaranteed. It is important that you supply us with a correct/valid email address with every order and where possible a mobile phone number. Carriers will send out tracking information to email addresses or mobile devices. Each carrier offers different services: 

Carriers will only deliver to your doorstep. The service does not extend to bringing the delivery into your home, whether upstairs or down. Neither do they provide an unpacking service and therefore will not remove packaging. For large consignments, your goods may arrive on a pallet so you will need to ensure that you have enough help to unload the item.

Please be at home at the scheduled delivery time.

We will send an email at least 24 hours prior to the selected delivery date confirming your order has been despatched. Carriers will send out tracking information to email addresses or mobile devices. Each carrier offers different services: 

If you are not at home when the delivery arrives it is likely to be taken away to avoid delay to other customers. Charges will apply for redelivery caused by cancellation. In the UK, a charge of £25 will be made for re-delivery or collection.

You will be asked to check and sign for your furniture.

On delivery, we ask you to check the consignment and sign a Proof of Delivery document. This document confirms that you have received your order in satisfactory condition and that there has been no damage to your property. Goods cannot be left unchecked. Any issues must be reported to us immediately.

Delivery Charges

Under £50 - £5.99

Order value

£50-£99.99 = £10
£100 - £499.99 = £35
£500 – £2999.99 = £50
Order value over £3000 = delivery charge FREE

Refunds

We want you to be completely happy with your products. If for any reason you are unhappy, please notify us within 7 days of receipt and we will arrange collection of your order and refund you in full